Mako ITS is designed to be a more efficient way to log and track your client support and maintenance issues. The key functions which are essential to deal with this are...
- Improved collaboration of all client information
- High visibility of all unresolved and closed issues
- Email updates for when the status of an issue had changed
- Accountability for all members of staff
- Complete audit trail
- Knowledge base of all clients and staff
- Clear history of all issues
- The ability to view and amend issues both in the office and on site
With the implementation of Mako ITS, your business is able to resolve any support or maintenance issues efficiently, creating satisfied customers and leaving you with more time to concentrate on expanding your client base.
eData’s background
We have been developing highly technical database systems and business systems since 1981 with our sister company Masterbill Micro Systems Ltd. This experience has allowed us to provide our clients with a significant benefit in our systems approach and business understanding. We also develop and host bespoke online business systems, ranging from simple content managed web and e-commerce sites to complex online business applications and processes.
